Government Digital Service

I worked on GOV.UK, the Digital Identity programme, and the Digital Marketplace programme.

GOV.UK June 2020 to February 2022

On GOV.UK, I was the content product lead on the GOV.UK accounts team. I:

• wrote a style guide to ensure content about GOV.UK accounts was clear and consistent
• ran a naming workshop to help the team understand if it was calling the product the right thing
• worked with a brilliant team to design the GOV.UK accounts trial

Digital Identity January 2018 to May 2019

I was the content lead on the Digital Identity programme. I established a strong user-centred design (UCD) community by:

• introducing regular design crits so designers could get feedback on their work and make it better as a group
• re-vamping existing monthly UCD meet-ups so they had a different focus each month, for example 'influencing stakeholders' or 'giving and receiving feedback' - this re-energised the group and felt like a better use of everyone's time
• writing weeknotes to help everyone understand what was happening in different parts of the programme

Digital Marketplace April 2014 to June 2017

I was also the content lead on the Digital Marketplace programme, which was made up of a number of teams working to make digital procurement in government quicker and simpler. I:

• simplified complex legal documentation, reducing a 250-page contract by half, using plain English
• created design principles for writing legal content so content designers and lawyers could work together on content more effectively
• ran a pair-writing project with subject experts and lawyers to write clear and accurate guidance to a tight deadline
• consolidated disparate pieces of guidance so users could find the help they needed in one place